customer service Archives - SMI Financial Coaching

Woman working on email marketing on a laption

If you want to increase your sales, you need an email marketing tool that works hard, so you don’t have to. Modern email marketing software goes way beyond just being able to schedule an email blast. Personally, I consider email marketing to be one of the most invaluable means of communication in my own business.…

Man analyzing accounting software and debating between freshbooks vs quickbooks.

FreshBooks Vs QuickBooks – Which is Best for Your Small Business?

Sylvia Inks

accounting, bookkeeping, customer service

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As a small business owner, you likely know that you need to keep track of your income and expenses. If you’re like most, you may have even narrowed your accounting software down to two great choices: QuickBooks and FreshBooks. However, when you compare FreshBooks vs. QuickBooks, it can be hard to know which is the…

Woman learning how to use Zoom conference call app.

Free Conference Call Apps for Client Calls

Sylvia Inks

client calls, customer service, small business

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These are the best free conference call apps to use for conversations with your clients. Each of these systems are easy to use and increase your professionalism during meetings. Business owners: just because you work remotely, doesn’t mean you don’t have any more meetings or you have to miss out on seeing the facial expressions…

How to Invoice Your Clients – Top 10 Must-Haves

Sylvia Inks

accounts receivable, customer service, FreshBooks, invoice, invoicing tool, payment, receipt

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When running your own business, getting paid for delivered products and services is key to your business survival. In order to get paid, you should have a way to send customers and clients an invoice and receipt – both for their records, as well as your own for taxes. While many entrepreneurs, independent contractors, and freelancers want to start…

5 Secrets to Keeping Your Customers (and Providing Better Customer Service)

Sylvia Inks

customer service, marketing, small business

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Earlier this year, I hired a contractor to help with my business. Over the week that he was working, there were red flags that came up. I was still willing to work it out, but then he wrote me an extremely unprofessional email with quotes including: “While thinking about this project, here’s what I’ve come…

Why You Need to Invest in An Email Marketing Tool

FreshBooks Vs QuickBooks – Which is Best for Your Small Business?

Free Conference Call Apps for Client Calls

How to Invoice Your Clients – Top 10 Must-Haves

5 Secrets to Keeping Your Customers (and Providing Better Customer Service)